Rochester Hills, MI — January 20, 2023 – Beaumont Health Club announced today that it has been named a winner in the 4th Annual MXM Locations of Excellence Awards. The Beaumont Health Club is a repeat winner of this highly acclaimed award and has, yet again, achieved an average score of 9 or higher in at least 5-member feedback categories. This recognition is a testament to Beaumont Health Club’s ability to gather and act on member feedback and be a leader in providing exceptional member experience.
Health clubs have been under enormous strain for the past few years. Creating thorough cleaning and safety protocols, keeping clubs staffed appropriately and providing an exceptional customer experience has become even more important to gaining member loyalty and satisfaction. As standards and expectations have risen, so have challenges health clubs face in meeting them.
Nathan Adams, General Manager of Beaumont Health Club, attributed the health club’s success in providing a stand-out member experience to his excellent team and their willingness to go above and beyond members’ expectations. Adams said, "We are so thankful to be recognized by our members. I am also grateful to the talented and dedicated staff for their effort day in and day out to deliver the highest member experience. The award motivates our team to continue delivering the best service!"
The Clubs awarded the MXM Locations of Excellence Awards have set themselves apart from other health clubs and seen success because of innovation and their commitment to gaining and evaluating feedback in an effort to provide an optimal experience for their members.
Winners are selected based upon two criteria:
(1) The winner must have at least 240 valid member feedback responses for the last six months of 2022.
(2) The winner must achieve an average score of 9 in four required categories, and one flex category score of 9.
The required categories are:
● Front Desk Staff Friendliness
● Overall Staff Friendliness
● Health Club/Club Cleanliness
● Likelihood to Recommend
The flex categories are:
● Equipment Condition
● Locker Room/Showers
● Staff Assistance
● Group Exercise/Fitness Classes
● Personal Training Services
“Beaumont Health Club is a model of member experience excellence for fitness clubs around the world,” said Blair McHaney, CEO of MXM. “The MXM Locations of Excellence Award Winners optimize putting the customer at the center of club operations. Just ask their members—because we have.”
Of 900 clubs, only 67 received the MXM Locations of Excellence Award this year. Mike Combes, Senior Director, Program Management & Engagement at HealthFitness, who oversees the Beaumont Health Club for Corewell HealthTM, said, "It is outstanding for Beaumont Health Club to be one of the few health clubs nationwide to achieve this award. We take pride in delivering an excellent experience for our members and greatly appreciate the recognition of our team's efforts."
ABOUT BEAUMONT HEALTH CLUB
Beaumont Health Club is part of Corewell Health, formerly Beaumont Health, Michigan’s largest health care system. Located in the heart of Rochester Hills, Beaumont Health Club is where community comes to life. Our members find the convenience of our Rochester Hills location and our extensive selection of fitness opportunities to be very beneficial to their overall health and well-being. It is with this in mind that we strive to maintain our mission to inspire members through movement, community, and personal attention, while integrating medical expertise into all that we do.
To learn more about the Beaumont Health Club call us at 248.267.5656.